Many industries today are required to record and store customer calls for compliance reasons. Others choose to record calls for training purposes and to improve their customer service. This has r...
Many industries today are required to record and store customer calls for compliance reasons. Others choose to record calls for training purposes and to improve their customer service. This has r...
The Government’s plans to relax invoice finance rules early next year is music to the ears of many small and medium-sized businesses whose growth has been held back by Britain’s late payment cultur...
We all know that marketing is the cornerstone of any successful business. And we’ve all heard of the common marketing techniques. Things like blogs and social media marketing are popular and effect...
Over the past couple of years, there has been a great shift towards businesses adopting digital technologies. Gartner refers to this as The Digital Industrial Economy – this means every budget is b...
The past decade has witnessed an unprecedented convergence of physical and digital worlds. Ceaseless technological innovation is driving a perpetual seismic shift, fundamentally changing almost ev...
Once upon a time, having a website was enough to set your business out from the crowd. People used to think, ‘wow, a website. That is amazing'! See, back in the day, before technology became so com...
Following the recent revision of the International Chamber of Commerce (ICC) DOCDEX rules, Georges Affaki, chairman of the Legal Committee of the ICC Banking Commission and chairman of the DOCDEX...
Running a retail business can be hard work because of all the competition out there. As a result, finding customers can be tricky. If you want to know how to expand your customer base, then...
You might be wondering why I’m holding a phone up as I’m filming today’s Juicy Bit. I’m using a new technology called Periscope. Periscope is a live broadcasting social media network. Right now I...